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A1Pkg.com supermarket package merchandising

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Returns, Refunds and Ordering

Returns and Refunds

Due to the nature of the product, quantities involved and their proximity to direct or indirect food contact, A1 Package Co. and distributors of their product do not accept returns of their products.

All Inclusive packages that include artwork, plates, shipping etc., that have to be prepaid before work commences are eligible for partial refund for work or product that has not been produced.  A1 goodwill provides store credit for whole or part of the non refundable portion.

We ask that you review your purchase before you make it to ensure that you are receiving the product that you want.  If you have a question, please feel free to contact one of our knowledgeable staff by dropping us an email at clientcare@a1pkg.com.

Errors on our behalf will be corrected at our expense, limited to replacement and shipping costs of the item/s.  If there is a discrepancy with your order you must notify us within 24 hours of receiving your shipment, to have the issue rectified. 

All orders should be inspected upon their arrival for any damage or shortages.  In all cases, the purchaser assumes all risk of loss or damage to the products in transit and will be responsible for the filing of any/ all claims with the carrier.  If your package arrives damaged, it is up to you, the customer, to follow the instructions from the shipper to their conclusion.

All Product Sales Are Final, no refunds will be issued for products incorrectly ordered or specified, however, exceptions can be made at our discretion.

Gifted items cannot be returned or refunded for cash value or exchange.

 

Ordering

Regular Purchased Items (Non-Custom and Anything not in the Store Branding Category)

Once the product you were looking for has been found, add the quantity you desire in your shopping cart. (Remember quantities are by Rolls not by individual Labels)

At the shopping cart we will give you an option to purchase one of our release Programs, so you can choose to have your order split up and delivered over3, 6 or a 12 month period.  For more information regarding this please click here.

You will be asked for a credit card, and shipping information.  Please be advised, if choosing a Release Program it may apper when making the purchase you are paying for the entire purchase at one time, please note this is not the case and you will receive an email from one of our Client Care Representatives shortly after making your purchase with a release contract and billing information.

Store Logo and Departmental Product/ Service Branding TOMA1 Labels and A1 Grocery List Pad Odering Process

The ordering process is the same for Store Logo TOMA1 Branding Labels, Departmental Product/ Service Brading TOMA1 Labels, and A1 Grocery List Pads the only difference is the 1st Step, so below we have outlined the differences in the first stop, all other steps are the same for any product. 

Store Logo Branding TOMA1 Labels and A1 Grocery List Pad Ordering Process

Step 1- Fill out the online fields in the TOMA and A1 Grocery List Pad product pages.  This will include uploading your store image, and/or store colors.  It will also include sending us any important information you would like to pass our way, or any wording/ saying you would like printed on the Labels or Note pad, in the text field on the TOMA and/or A1 Grocery List Pad product page. ( continue to Step #2)

Due to the nature of the product, quantities involved and their proximity to direct or indirect food contact, A1 Package Co. and distributors of their product do not accept returns of their products.

Departmental Product/ Service Branding TOMA1 Label Ordering Process

Step 1- Fill out the online fields in the TOMA product page.  Send us your ideas, details and pictures to outline what you are looking to accomplish with a custom TOMA1 label in the text field on the TOMA1 product page.  (Informing us of your product/ store and uploading pictures of ideas you've seen elsewhere and photo's of your product/ store help us create exactly what you're looking for). To help Visually communicate your message here are some questions we will ask:

  • What's the wording you woudl like used on the label?
  • What's the service/product you're selling?
  • What's the look you're going for? (old fashion, futuristic, modern, contemporary etc)
  • What's the benefit of the product or service?

BOTH TOMA1 Labels and A1 Grocery List Pads

Step 2- At checkout you will be offered an opportunity to add one of our release programs to the Shopping Cart.  For more information on the Release Program please click here.

Step 3- You will be asked for your credit card and shipping information.  For more information regarding the shipping process please click here.  At this time we are going to charge your credit card only 50% of the the total cost fo the TOMA1 labels and or Grocery List Pads, plus the full amount of any other product you are purchasing (not including the release program).  Please be advised that your invoice will appear to show your entire payment was taken at once, and you will receive an authorization number, but shortly after that you will receieve an email from one of our Client Care Representatives and that email will detail for you the payment process along with a contract for the Release Program (if a Release Program is chosen).

Step 4- Once our Client Care Representatives receive the signed contract back they will send your TOMA1 Label or A1 Grocery List Pad to our Graphic's Department for design.  You will receive your 1st proof within 3 Business days.  If our 1st proof is perfect you will receive an order confirmation and if you opted for a single shipment you will be asked to pay the balance due.  Your Custom item will be shipped to you within 2-3 weeks.  If you chose a release program your payments will continue as laid out for you by our client care representatives.

Step 5- If your 1st proof isn't exactly what you were looking for send it back to us with your requested revisions.  We will then send you Proof #2 which is a revised version.  You will receive your order confirmation and your Custom Product will be shipped to you within 2-3 weeks.

Step 6- If you are unhappy with our service or product we will happily refund any payments made less $100 for administrative costs incurred, however you can apply this as a Store Credit to use anywhere on our website.

Example: Total bill is $1000... $200 worth of Price labels and $800 of TOMA1 Labels. A payment of $600 will be paid to start the process, ( $200 for the price labels and $400 (50%) for the TOMA1 labels) During the creating of your TOMA1 label you agree to an additional hour of Design time to get the product right ($60).  You decide this is not what you were looking for, so far you have invested $460, into the TOMA1 Label Process, we will reimburse you $250 of that amount, the $200 paid for the price labels are nonrefundable.  During this process Administrative costs were incurred becasue of those costs we will keep $150 plus $60 you agreed to, of that $210 we will offer to give you a $105 Store Credit to use however you wish.

Cheques and Envelopes

When placing your order for cheques, please be aware the best way to do this is to upload an image of a VOID existing cheque so there is no mistake in the Bank Information, if this isn't possible please fill out the required information.

Add the quantity you desire to your shopping cart and supply your Credit Card and Shipping information. (Please note our Cheques and Envelopes do not qualify for the Release Program so if either of these are chosen, you will receive an email or phone call from one of our Client Care Representatives, to advise of the correct amount being charged to your credit card, and to advise all cheques and/or envelopes will be delivered at once.