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A1Pkg.com supermarket package merchandising

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Customer Service

Shipping and Delivery

Before we get into specifics, let us be clear on our shipping "philosophy":
  • - We want to get things to you as quickly as humanly possible.
  • - If there is a shipping charge (expedited shipping, for example), we are not in business to "profit" from shipping; you are charged what we are charged;
  • - Shipping fees are not refundable under any circumstance.
Our primary shipping service is FedEx Ground.  This is a "ground" service that takes 5-7 business days from coast-to-coast.  Canadian shipments ship from our distributor, Venture Labels from Windsor, Ontario.  if your company uses another shipping service and wish to use that service instead of FedEx, please indicate that in your order and provide us with the details needed to ship your product.

Delivery Time

  1. - We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted.
    - The method of delivery- our Free shipping method is either FedEx Ground, USPS or Canada Post.
    - Additionally, please note that delivery time is also based on "business" days.  For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.

Exceptions to Our Shipping and Delivery Policy

The following exceptions will require extended shipment and/or delivery times:

  1. - Products that are normally stocked but that are temporarily out of stock.
  2. - Products that are not normally stocked and must therefore be custom made.

Under such circumstances, you will be emailed regarding the specifics of your situation.

Delays in Shipping

On occasion, we may experience an unforeseen delay in the shipment of your order. In such a case, you will be notified via email by clientcare@A1pkg.com.  When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.

Free Shipping Offers

Orders over $200 qualify for Free Shipping (subject to change), which will be FedEx Ground Delivery (5-7 days for cross-country delivery), USPS or Canada Post at our discretion.  Free shipping promotions are available to North America (continental) shipments only.

Calculating Cost

We do not profit from shipping.  Should you request Rush shipping, or if we're shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package.  Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

 

 

 

 

Privacy & Security

Please visit our Privacy Policy for more information.

 

 

 

 

Returns and Refunds

Due to the nature of the product, quantities involved and their proximity to direct or indirect food contact, A1 Package Co. and distributors of their product do not accept returns of their products.

All Inclusive packages that include artwork, plates, shipping etc., that have to be prepaid before work commences are eligible for partial refund for work or product that has not been produced.  A1 goodwill provides store credit for whole or part of the non refundable portion.

We ask that you review your purchase before you make it to ensure that you are receiving the product that you want.  If you have a question, please feel free to contact one of our knowledgeable staff by dropping us an email at clientcare@a1pkg.com.

Errors on our behalf will be corrected at our expense, limited to replacement and shipping costs of the item/s.  If there is a discrepancy with your order you must notify us within 24 hours of receiving your shipment, to have the issue rectified. 

All orders should be inspected upon their arrival for any damage or shortages.  In all cases, the purchaser assumes all risk of loss or damage to the products in transit and will be responsible for the filing of any/ all claims with the carrier.  If your package arrives damaged, it is up to you, the customer, to follow the instructions from the shipper to their conclusion.

All Product Sales Are Final, no refunds will be issued for products incorrectly ordered or specified, however, exceptions can be made at our discretion.

Gifted items cannot be returned or refunded for cash value or exchange.

 

 

 

 

Ordering

Regular Purchased Items (Non-Custom and Anything not in the Store Branding Category)

Once the product you were looking for has been found, add the quantity you desire in your shopping cart. (Remember quantities are by Rolls not by individual Labels)

At the shopping cart we will give you an option to purchase one of our release Programs, so you can choose to have your order split up and delivered over3, 6 or a 12 month period.  For more information regarding this please click here.

You will be asked for a credit card, and shipping information.  Please be advised, if choosing a Release Program it may apper when making the purchase you are paying for the entire purchase at one time, please note this is not the case and you will receive an email from one of our Client Care Representatives shortly after making your purchase with a release contract and billing information.

Storewide Use TOMA1 Labels Ordering Process

Step 1- Fill out the online fields on the Storewide Use TOMA1 product pages.  This will include uploading your store image using the following file formats; .pdf, .eps, and .ai.  We will ask you to provide your store colors, as pantone colors if possible.  We will also ask you if there is anything slogan you would like to add to your label, such as "your friendly neighbour".  Finally you will have an option to send us any special instruction or important information you would like to pass our way.

Due to the nature of the product, quantities involved and their proximity to direct or indirect food contact, A1 Package Co. and distributors of their product do not accept returns of their products.

Step 2- Fill in the Quantity you would like added to your cart.  Remember our minimum order is 100 rolls. 

Step 3- At checkout you will be offered an opportunity to add one of our release programs to the Shopping Cart.  For more information on the Release Program please click here.

Step 4- You will be asked for your credit card and shipping information.  For more information regarding the shipping process please click here.  

Step 5- You will receive your 1st proof within 3 Business days.  If our 1st proof is perfect you will receive an order confirmation and if you opted for a single shipment you will be asked to pay the balance due.  Your Custom item will be shipped to you within 2-3 weeks.  If you chose a release program your payments will continue as laid out for you by our client care representatives.

Step 6- If your 1st proof isn't exactly what you were looking for send it back to us with your requested revisions.  We will then send you Proof #2 which is a revised version.  You will receive your order confirmation and your Custom Product will be shipped to you within 2-3 weeks.

Step 7- If you are unhappy with our service or product we will happily refund any payments made less $150 for administrative costs incurred, however you can apply $75 of this cost as a Store Credit to use anywhere on our website.

Department Branding TOMA1 Label Ordering Process

Step 1- Fill out the online fields on the Department Branding TOMA1 product page.  This will include letting us know if this Label is for a specific department, describe the product or service you are trying to Brand.  We will ask you to send us pictures of your store and/or department the Deparment Branding TOMA1 label will be used in so we have an idea to tie these labels in with the marketing you may have already started.  (if there are more than 1 store these Deparment Branding TOMA1 labels are going to be used in please send us the photo's of the department/ store you wish us to make the labels best suit).  We will ask you for your store logo, to be uploaded in the following file formats; .pdf, .eps, and .ai. We are going to ask for your store colors, as pantone colors. Finally we will give you an opportunity to send us any special instructions we may not have asled.  To help Visually communicate your message here are some questions you may want to answer:

  • What's the look you're going for? (old fashion, futuristic, modern, contemporary etc)
  • What's the benefit of the product or service?
  • What is unique about this product?

Step 2- Fill in the Quantity you would like added to your cart.  Remember our minimum order is 100 rolls. 

Step 3- At checkout you will be offered an opportunity to add one of our release programs to the Shopping Cart.  For more information on the Release Program please click here.

Step 4- Please remember that an additional Artwork charge of $150 will be applied to this your final bill. This is a non refundable charge.

Step 5- You will be asked for your credit card and shipping information.  For more information regarding the shipping process please click here.  

Step 6- You will receive your 1st proof within 3 Business days.  If our 1st proof is perfect you will receive an order confirmation and if you opted for a single shipment you will be asked to pay the balance due.  Your Custom item will be shipped to you within 2-3 weeks.  If you chose a release program your payments will continue as laid out for you by our client care representatives.

Step 7- If your 1st proof isn't exactly what you were looking for send it back to us with your requested revisions.  We will then send you Proof #2 which is a revised version.  You will receive your order confirmation and your Custom Product will be shipped to you within 2-3 weeks.

Step 8- If you are unhappy with our service or product we will happily refund any payments made less the Artwork charge of $150** and $150 for administrative costs incurred, however you can apply $150 as a Store Credit to use anywhere on our website.

** As long as the Design time has stayed within our guidelines of 1.5 hours. 

 

A1 Grocery List Pad Ordering Process

Step 1- Fill out the online fields on the A1 Grocery List Pad product pages.  This will include uploading your store image, and/or store colors.  It will also include sending us any important information you would like to pass our way, or any wording/ saying you would like printed on the Note pad.

Step 2- At checkout you will be offered an opportunity to add one of our release programs to the Shopping Cart.  For more information on the Release Program please click here.

Step 3- You will be asked for your credit card and shipping information.  For more information regarding the shipping process please click here.  

Step 4- Once payment is received your A1 Grocery List Pad will be sent to our Graphic's Department for design.  You will receive your 1st proof within 3 Business days.  If our 1st proof is perfect you will receive an order confirmation and if you opted for a single shipment you will be asked to pay the balance due.  Your Custom item will be shipped to you within 2-3 weeks.  If you chose a release program your payments will continue as laid out for you by our client care representatives.

Step 5- If your 1st proof isn't exactly what you were looking for send it back to us with your requested revisions.  We will then send you Proof #2 which is a revised version.  You will receive your order confirmation and your Custom Product will be shipped to you within 2-3 weeks.

Step 6- If you are unhappy with our service or product we will happily refund any payments made less $150 for administrative costs incurred, however you can apply $75 of this as a Store Credit to use anywhere on our website.

 

 

Cheques and Envelopes

When placing your order for cheques, please be aware the best way to do this is to upload an image of a VOID existing cheque so there is no mistake in the Bank Information, if this isn't possible please fill out the required information.

Add the quantity you desire to your shopping cart and supply your Credit Card and Shipping information. (Please note our Cheques and Envelopes do not qualify for the Release Program so if either of these are chosen, you will receive an email or phone call from one of our Client Care Representatives, to advise of the correct amount being charged to your credit card, and to advise all cheques and/or envelopes will be delivered at once.

 

 

 

 

Payment Methods

A1 Package Co. Accepts Credit Cards, PayPal and Certified Cheque or Money Order.

Credit Cards

Troubleshooting Credit Card Payment Errors

  • - If your card is new or recently reissued, make sure it has been activated.
  • - Double check the card type (for example, American Express), the account number and expiration date.
  • - Remove dashes or spaces from the account number.
  • - If everything seems to be correct, call the card issuer's customer service telephone number on the back of your card.  Your credit card company may need to speak with you before they authorize your purchase.

Account Verification

To prevent any unnecessary delays processing your order, please ensure that the billing addresses on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the telephone number on the back of your credit card to confirm.

When A1 Package Co. Charges Your Account

A1 Package Co, is distributed in Canada by Venture Labels located in Windsor, Ontario, therefore charges to your account will be made with Venture Labels. A1 Package Co/ Venture Labels receives authorization to charge your account prior to shipping your item(s).

Credit Cards Accepted

In Canada, we accept:

  • - American Express
  • - MasterCard
  • - Visa
  • - PayPal

Certified Cheque or Money Order

To pay for your purchase using a Certified Cheque or Money Order:

  1. - Obtain the final dollar total of your order, including tax and any applicable shipping charges from the A1 Package Co. Client Care Representative.
  2. - Confirm that your certified cheque or money order is for the full amount of the order.  It is not possible to combine a cash payment with another form of payment for one order.
  3. - Make the certified cheque or money order payable to A1 Package Co., include your Web Order Number or a copy of your order.
  4. - Mail your payment to: 2120 Fasan Drive, Oldcastle Windsor, Ontario, N0R 1L0

Note: A1 Package Co. must receive your payment within 10 calendar days after your order is placed or your order will be cancelled.  Please allow one business day for order processing after A1 Package Co. receives your payment.

Tax Rate

In accordance with local law, your A1 Package Co. purchases will be taxed using the applicable tax rate(s) for your shipping address.  If the tax rates change before your purchase is shipped, the rate in effect at the time of your order ships will apply.

Canada Revenue Agency tax rules can be read here.

Based on your shipping address, you may see a combination of these types of taxes on your order:

  • - PST/QST - Provincial Sales Tax and Quebec Sales Tax
  • - GST - Goods and Services Tax
  • - HST - Harmonized Sales Tax (GST +PST)

Tax- Exempt Orders

To place an order on behalf of a tax-exempt organization or individual, please call an A1 Client Care Specialist at 1-877-77-A1PKG.  You will need to provide proof of tax- exempt status for the address where the product is being shipped.  The organization or individual name on the order must exactly match the tax- exempt certificate.

 

 

 

 

Promotions and Coupons

Visit the Special Promotions homepage for a list of limited-time offers.

 

 

 

 

Viewing Orders

To view your order, simply log into your account and click on the view "My Order" link on the left had side of the page.

 

 

 

 

Updating Account Information

To update your account information, simply log into your account and click on Account Information or Address Book to change the necessary information.

 

 

 

 

Release Program

Custom and Stock Product Monthly Release Programs

A1 Package gives our customers the opportunity to have their entire order shipped at once to them or to take partial shipments with one of our A1 Release Programs.  If choosing a Release Program, each partial shipment is invoiced and paid for individually.  This program is ideal for customers with cash flow and warehouse space constraints, who want a balanced inventory program that gives them storage solutions, just in time delivery and cash flow assistance.

A1 Package clients have a choice between 1 of our 3 release schedules, to make warehousing your product and paying for your product easier.  A1 Package allows your purchased product to be release to you in 3, 6 and 12 month increments.

Benefits

  • - Cash flow spread out over 3, 6 and 12 months
  • - Batter economies of scale with a larger order commitment
  • - Warehouse space savings
  • - Zero lead time/just in time delivery
  • - Alleviate the stress of continuous ordering
  • - Makes your ordering more efficient because it is done in advance
  • - Reduces the chances of running out of merchandising product

 

With all Release Program offers we at A1 Package require the initial 1st Payment to be 50% of the total purchase order, before we ship your product.  The remaining balance is split up equally among the remaining releases, and is expected to be paid before your next shipment is released.

If your payment is not received your order will not be shipped.  NO order or scheduled release will be shipped until payment is received.

By agreeing to the monthly release program you also agree to an additional $15 Storage and handling fee charged to each release after the initial shipment.

When your second last shipment leave our warehouse you will receive an email from one of our client care representatives informing you there is only one last shipment left and to remind you to renew the contract.

Program Conditions

  • - All products falling into a scheduled release program must have a signed contract and initial payment processed before work commences or first release ships
  • - If product is not taken as stated in the contract terms, customers have the following choices:
  •           - Take all remaining inventory and be charged in full
  •           - Pay the outstanding balance and have the product warehoused at $15/month

 

 Please NOTE: what is ordered in the Shopping Cart is the TOTAL you will receive over the course of chosen release program. So if you choose 6 rolls of our Bar B Que label and a 3 month release program you will receive three shipments of 2 rolls each. If you purchase only 5 labels of the Bar B Que label you will receive 2 shipments of 2 rolls and 1 shipment of 1 roll. This will be detailed for you in the contract our Client Care Representative send you via email after your order has been placed.